Rapid technological developments, rising competitors and increased buyer expectations have made a marketer’s job harder than ever before. While the business was forging ahead in prioritizing 2010 investments for elevated penetration of power (provider) markets for electrical and pure fuel companies, the challenges of this development by acquisition strategy” was inserting huge demands upon the human assets, instruments and processes of the IT staff. While delivering an enviable degree of IT service to EnergyCorp business customers, the IT organization was struggling to move their own IT maturity curve rightward” from a desired built-in” degree of service management to the challenging proactive” level of service management. We study the tactics that IT leveraged to raised align with the technology expectations of EnergyCorp’s enterprise models.
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Beyond better response to an incident after the very fact, IT operations may be more proactive in analyzing the configuration of the service to establish single points of failure. The aptitude to view historical configuration information and changes is also offered so IT operations can hint outages to specific changes on particular parts over a defined period of time. This is great information for challenged operations teams as everyone knows that maximizing service availability is among the most critical IT goals.
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